Introduction

This Distance Sales Agreement governs the terms and conditions for online purchases made through our website. By placing an order, you acknowledge and agree to the terms outlined below, in accordance with the applicable laws. Please read this agreement carefully before proceeding with your purchase.

Contract Formation

1. Placing an Order

A sales contract is established when:

  • You select and add products to your cart, proceed to checkout, and submit your payment details.
  • We confirm your order by sending an email acknowledgment to the address provided during checkout.

2. Conditions of Sale

  • All orders are subject to product availability.
  • If a product is out of stock or unavailable, we reserve the right to cancel your order and refund the full amount.
  • Payment authorization must be successfully completed to validate your order.

Product Details and Pricing

1. Accuracy of Information

  • We strive to provide accurate and up-to-date product descriptions, images, and pricing. However, typographical errors, inaccuracies, or omissions may occasionally occur.
  • We reserve the right to correct errors, modify product details, and update prices without prior notice.

2. Currency and Taxes

  • All prices are displayed in different currencies, inclusive of applicable taxes unless stated otherwise.
  • Additional charges, such as shipping fees, will be calculated and displayed during the checkout process.

Delivery Terms

1. Order Dispatch

  • Products are typically dispatched within 3 business days of order confirmation.
  • Processing times may vary based on stock availability or peak sales periods.

2. Shipping Methods and Timelines

  • Delivery timelines depend on the destination and shipping method selected at checkout.
  • Standard delivery estimates are provided during the checkout process but are not guaranteed due to third-party carrier involvement.

3. Liability for Delays

  • We are not responsible for delays caused by third-party logistics providers, customs clearance, or unforeseen circumstances.

4. Tracking Information

  • Customers will receive a tracking number once their order has been dispatched.

Right to Cancel

1. Cancellation Period

  • You have the right to cancel your order within 2 days of receiving the product, as per consumer protection regulations.
  • To initiate a cancellation, contact our customer support team.

2. Conditions for Cancellation

  • Cancellations are only accepted for unused and unopened items in their original packaging.
  • Refunds for cancelled orders will be processed promptly, excluding shipping fees.

Returns and Refunds

1. Eligibility for Returns

  • Items must be returned within 2 days of delivery.
  • Products should be in their original, unused condition with all tags and packaging intact.

2. Refund Process

  • Refunds will be processed within 5 business days after receiving and inspecting the returned items.
  • Refunds will be issued through the original payment method.

3. Shipping Costs

  • Return shipping fees are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged product).

Dispute Resolution

1. Negotiation and Mediation

  • In the event of a dispute, both parties agree to resolve the matter through good-faith negotiation.
  • If unresolved, the dispute may be referred to a mediator or arbitration body as required by local laws.

2. Jurisdiction

  • Unresolved disputes will be subject to the exclusive jurisdiction of the courts in [Applicable Jurisdiction].

Force Majeure

We are not liable for delays or failures to fulfill our obligations due to circumstances beyond our control. These include, but are not limited to:

  • Natural disasters (e.g., earthquakes, floods, hurricanes).
  • Strikes, labor disputes, or lockouts.
  • Government actions or regulations.
  • Technical failures, such as internet outages or system malfunctions.

In such cases, we will make reasonable efforts to resume operations as soon as possible.

Amendments to the Agreement

We reserve the right to modify this Distance Sales Agreement at any time without prior notice. Updated versions will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of the website after changes have been made constitutes your acceptance of the updated terms.